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Privacy Policy

At Levelz Ice (“we”, “our”, “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.levelzice.com
(the “Site”).

By using our Site, you agree to the terms in this Privacy Policy.

1) Information We Collect

When you browse or shop on our Site, we may collect the following types of information:

A) Personal Information You Provide

When you place an order, contact us, or sign up for updates, you may provide:
Full name
Email address
Phone number
Shipping and billing address
Order details (items purchased, quantity, etc.)

B) Payment Information

Payments are securely processed through our payment providers.
We do not store your full credit/debit card information on our servers.

C) Automatically Collected Information

When you visit the Site, we may automatically collect:
IP address
Device type and browser information
Pages you viewed and time spent on the Site
Referring/exit pages
Cookies and tracking data

2) How We Use Your Information

We use your information to:

Process and deliver your orders

Send order confirmations, shipping updates, and customer service messages

Respond to questions and support requests

Improve our website experience and performance

Prevent fraud and protect our store

Send marketing emails/texts (only if you opt in)

3) Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences

Keep your cart active

Understand how customers use our Site

Improve performance and shopping experience

You can disable cookies in your browser settings, but some features of the Site may not work properly.

4) Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties such as:

  • Shopify (our ecommerce platform)

  • Payment processors (to securely complete transactions)

  • Shipping and delivery carriers

  • Marketing providers (only if you opt in)

  • Analytics tools (to improve our Site)

These third parties only receive the information needed to perform their services.

5) Email & SMS Marketing

If you subscribe to our emails or texts, we may send:

  • Promotions

  • Product updates

  • Special announcements

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in any email, or

  • Replying STOP to SMS messages (if applicable)

6) Data Security

We take reasonable steps to protect your personal information using secure technology and trusted platforms.
However, no online system is 100% secure, and we cannot guarantee absolute security.

7) Your Rights & Choices

Depending on where you live, you may have the right to:

  • Request access to your personal information

  • Request corrections

  • Request deletion of your data (when applicable)

  • Opt out of marketing communications

To request changes, contact us at:  info@levelzice.com

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